PACTS Title VI Program

Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, or national original in programs or activities that receive Federal assistance. As a recipient of Federal Transit Administration (FTA) funds, the Portland Area Comprehensive Transportation System (PACTS) is required to submit to FTA an update of its Title VI Program requirements every three years, demonstrating compliance with Federal Title VI requirements. The objectives of FTA’s Title VI program are to: 

  • Ensure that the level and quality of public transportation service is provided in a non-discriminatory manner. 
  • Promote full and fair participation in public transportation decision-making without regard to race, color, or national origin. 
  • Ensure meaningful access to transit-related program and activities by persons with limited English proficiency. 

The latest update of the PACTS Title VI Program & Limited English Proficiency (LEP) Plan was adopted by by PACT Executive Board on December 19, 2023 and amended on January 23, 2024 with updated FTA funding data. The Program will return to the PACTS Executive Board for approval of the amendments in February 2024. 

Appendices

Notice to the Public 

Notifying the Public of Rights Under Title VI 

Portland Area Comprehensive Transportation System (PACTS)  

Portland Area Comprehensive Transportation System (PACTS) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with PACTS.  

For more information on the PACTS civil rights program, and the procedures to file a complaint, contact 207-774-9891; email info@gpcog.org or visit our administrative office at 970 Baxter Boulevard, Suite 201, Portland, ME 04103. For more information, visit https://www.gpcog.org/223/Civil-RightsTitle-VI

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. 


If information is needed in another language, contact 207-774-9891; email info@gpcog.org, or visit our administrative office at 970 Baxter Boulevard, Suite 201, Portland, ME 04103.  


The public notice has been translated into Arabic, French, Portuguese, Somali, and Spanish which can be found in Appendix C.

Complaint Procedures and Form

Any person who believes they were subjected to discrimination based on race, color, national origin, limited English proficiency, sex, age, or disability has a right to file a complaint within 180 days of the alleged discrimination. Click the links below to download and print the Title VI Complaint Form in your preferred language:

Completed and signed forms should be sent to Portland Area Comprehensive Transportation System (PACTS) Attn: Title VI, 970 Baxter Boulevard, Suite 201, Portland, ME 04103. Complaints can also be received by phone at 207-774-9891.

Title VI Brochure

PACTS also has a brochure available that includes the information from this webpage.

23 Code of Federal Regulations (CFR) Part 200.9 (b)(7) requires that the Maine Department of Transportation (MaineDOT) conduct periodic reviews of cities, planning agencies and other recipients of federal-aid highway funds, including locally public agencies, to ensure that they are complying with Title VI of the Civil Rights Act of 1964. 

Each year, PACTS submits a Title VI Desk Audit for Regional Planning Organizations (GPCOG) and Metropolitan Planning Organizations (MPO) to Maine DOT. PACTS also submits an updated goals and accomplishments report, which details the progress that has been made on various civil rights initiatives that the agency is executing: